An interesting turn of events at Spirit Airlines that has gotten a lot of coverage across the blogosphere. The CEO of Spirit Airlines, Ben Baldanza, "accidentally" hit the "reply to all" button on an e-mail from a customer asking for a refund to a ticket. The customers had apparently missed a concert as a result of a three-hour delay on their Spirit Airlines flight. The couple incurred costs over $350, and had written to Baldanza and a few other Spirit employees, asking for a refund. Baldanza, in his haste, asked one of his staff to get back to the couple but replied to everyone in the message:

"Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny." Oops!

The full story on AlexRudloff.com.